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Lattice Teams
Case studies

Real engagements, measurable outcomes.

Selected work across fintech, SaaS, and ecommerce. Client names are masked for active NDAs — happy to share full references on call.

AI + Product Engineering
−93%
Onboarding time
+34%
Approval rate
−71%
Manual review load

Financial Services · Case study 01

Cutting fintech onboarding from days to minutes

European Fintech (NDA)

The problem

A regulated payments product was bottlenecked on manual document review. Drop-off above 40% during onboarding meant millions in lost ACV per quarter.

What we did

We rebuilt the onboarding stack: document OCR with LLM verification, real-time risk scoring, and a reviewer console for edge cases. Shipped behind feature flags with regulator-friendly audit logs.

Stack
Next.jsSupabaseOpenAIStripe IdentityPostHog
Dedicated Team
−68%
API p95 latency
12×
Deploy frequency
9
Enterprise deals unblocked

Operations Software · Case study 02

Rebuilding a B2B SaaS platform for scale

Series B SaaS (NDA)

The problem

Legacy stack was blocking enterprise deals. Performance issues, brittle deploys, and no observability were costing the team velocity and trust.

What we did

We embedded a senior squad alongside the in-house team for nine months: replatformed onto Next.js + Postgres + a typed API layer, instrumented end-to-end observability, and rolled out SOC 2-ready environments.

Stack
Next.jstRPCPostgreSQLAWSDatadogTerraform
AI Automation
64%
Tier-1 deflection
12s
Avg first response
+18 pts
CSAT

Ecommerce · Case study 03

AI support copilot for a global DTC brand

DTC Retail (NDA)

The problem

Seasonal spikes overwhelmed the support team. Outsourced agents weren't on-brand and CSAT was dropping.

What we did

We built an AI assistant trained on product, policy, and tone-of-voice docs, integrated it into Intercom, WhatsApp, and email, and added a confidence-based escalation layer.

Stack
Anthropic ClaudeIntercomSupabase VectorVercel
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